Shipping, Cancellation & Refunds
The product / goods are shipped the next working day we receive payment. If the payment is made in connection with the weekend then the order will be shipped the next business day. If it becomes apparent that the product is sold out you will be informed immediately via email.
The client is responsible for the correct recipient address. If shipment can not be delivered due to missing or incorrect data, EMED ApS can charge for the expenses for return handling and after extension.
EMED ApS offers a 100% complete satisfaction guarantee.
Money back guaranteed! If for any reason you are not satisfied with the results of this product, just return the jar & the receipt to the place of purchase for a FULL AND COMPLETE REFUND.
Please inform us within 14 days or more if you are not satisfied or regret the purchase and wish to make a return of the unopened or opened jar. Contact [email protected] for more information. You have the right to return the product even if it has been used, all returns will be refunded 100% except any shipping cost from the buyer to the seller.
Contact [email protected] for more information.
In the case of an complaint, then enclose complete details of the package to promote the expedition. Please attach a copy of the invoice / order confirmation.
We recommend that you use local post office when the product is returned and that the goods is sent as parcel post. In this way it is possible to track the package in their tracking system, and thus removing any doubts whether goods have been handed over to Money back guaranteed! If for any reason you are not satisfied with the results of this product, just return the half used jar & the receipt to the place of purchase for a FULL AND COMPLETE REFUND.
As a client you have the right to complain about a product that has defects that were present when the goods were sold. The warranty period is 2 years and includes manufacturing and material defects.
All orders are sent by UPS or alternative shipping company if needed. Please observe UPS’s normal delivery times below.
Denmark – 2-3 weekdays
Greenland – 17-27 weekdays
Sweden – 2-3 weekdays
Norway – 2-8 weekdays
Europe – 2-7 weekdays